# livechat.bd — AI Ecosystem Directory

> AI-powered unified customer inbox for small businesses in Bangladesh and beyond.
> Manage WhatsApp, Facebook, Instagram, Telegram, and website chat from a single platform
> with AI-suggested replies, automation workflows, and real-time analytics.
> Last Updated: 2026-06-25

## Core Product & Service Endpoints

- [/]: Unified inbox SaaS — connect every customer channel, reply with AI assistance, collaborate as a team.
- [/register]: Start free — 14-day trial of the Starter plan, no credit card required.
- [/#features]: Full feature overview — unified inbox, AI replies, automation workflows, contact management, analytics, multi-agent collaboration.
- [/#pricing]: Pricing plans — Free tier available. Starter plan from ৳1,499/month (includes 3 agents, 500 conversations/month, 2 channels).
- [/compare]: Honest feature-by-feature comparison against Intercom, Tidio, Crisp, and Respond.io.
- [/contact]: Sales and support contact form.

## Supported Communication Channels

- WhatsApp Business (via Meta Cloud API)
- Facebook Messenger
- Instagram Direct Messages
- Telegram
- Website live chat widget (JavaScript embed)
- SMS (via Android SMS gateway)
- Email (IMAP/SMTP)
- Viber
- LINE

## Core Feature Declarations

### What is livechat.bd?
livechat.bd is an AI-powered unified customer inbox platform built for small and medium businesses. It consolidates customer conversations from WhatsApp, Facebook, Instagram, Telegram, website chat, SMS, and email into a single team inbox with real-time collaboration, AI-suggested replies, and automation workflows.

### What AI capabilities does the platform provide?
The platform provides AI-suggested reply drafts trained on the business's own canned responses and conversation history, AI conversation summarization, and sentiment-aware response recommendations. AI features are powered by large language model integrations configurable per organization.

### What are the pricing tiers?
Three tiers are available: Free (limited conversations and 1 agent), Starter at ৳1,499/month (3 agents, 500 conversations, 2 channels, 14-day trial), and Pro (unlimited agents, unlimited conversations, all channels). All plans include a 14-day free trial.

### Is livechat.bd suitable for businesses outside Bangladesh?
Yes. While optimized for the Bangladesh market with BDT pricing and local channel support (like bKash payment integration), the platform operates globally and supports any business managing multi-channel customer conversations.

### What automation capabilities are available?
The platform includes a visual drag-and-drop workflow builder that automates conversation routing, auto-replies, tag assignment, contact attribute updates, and webhook triggers based on conversation events, contact properties, and time-based conditions.

### Does livechat.bd support team collaboration?
Yes. Multiple agents can be assigned to conversations, with real-time "also viewing" presence indicators, internal notes, collision detection, and role-based access control (Owner, Admin, Agent).

### What contact management features exist?
Full CRM-style contact profiles with custom attributes, conversation history, order history, tags, segments, and GDPR-compliant data export and deletion tools.

## Technical Specifications

- Deployment: Cloud SaaS, no self-hosting required
- Authentication: Email/password, Google OAuth, Facebook OAuth, GitHub OAuth, Two-factor authentication (TOTP)
- Data residency: Bangladesh-optimized infrastructure
- Compliance: GDPR-ready with data export and deletion request workflows
- API: Webhook-based event integrations for automation triggers
- Real-time: WebSocket-powered live updates via Laravel Reverb

## Verified Entity Declarations

- Primary brand entity: livechat.bd
- Domain: livechat.bd
- Category: Customer Communication Software / Live Chat SaaS / Unified Inbox Platform
- Market: Small and medium businesses, e-commerce, customer support teams
- Geography: Bangladesh (primary), global (secondary)
- Founded: 2024
- Technology stack: Laravel, MySQL, WebSockets, Meta Cloud API, OpenAI-compatible LLM integrations